Reviews

Bryan Hemphill was a great host during my visit. Very accommodating and thorough. When it was time to make a choice, he explained everything very well with all the options available to me. Next service schedule, ill ask for him by name👍🏼

From start to finish, they did an EXCELLENT job. I dropped off my truck with Bryan, he was super friendly. The courtesy driver, Bruce, drove me to the gym and picked me back up after I was done. These guys blew me away with the top notch level of service that has been lagging from most other companies. I’m a very happy customer.

Everything went professionally smooth which was a good experience

Overall good experience.

Jimmy was awesome!

Quick and through

In early May my vehicle 2022 Sierra Denali shut down completely. Service replaced a part that was a recall on 2023 vehicles. A "crash" icon was showing on dashboard. I checked sensors however I wound up bringing in just to be told computer needed programming?? Not covered under electrical warranty?! I'm not a happy customer !

The communication at this dealership is horrible, by far the worst I’ve ever experienced. Dropped off my vehicle Monday 8am and made it very clear that I was not a priority. The service writer didn’t listen to what I told him the vehicle was doing. Apparently they got to my vehicle late Monday afternoon but too late to actually diagnose any problems. Tuesday, didn’t even look at my truck, “ tech was pulled to other vehicles”, Wednesday got to my vehicle late in the afternoon but couldn’t make a confident diagnosis, “we’ll look at it tomorrow”. This is where I repeated the issue that the truck was doing, tech replied “oh I didn’t know that’s what it was doing”. Thursday we know what the issue is but I’ve been on the phone with the warranty company waiting on hold for 15 minutes and I can’t wait that long, I’ll try tomorrow. Friday, I still can’t get a hold of anyone from the warranty company but most likely they won’t cover the issue if you want it done it will be over $900 and we can see if that fixes the issue and if it doesn’t then we can retry and see if the warranty will cover after we do the potential correction. I obviously was not a priority to this dealership. I guess that’s what happens when you’re the only GMC dealership in a small town, they treat you like garbage unless they look like you.

Jimmy V. is professional, respectful, and transparent in his approach. He takes the time to clearly explain any issues with your vehicle and focuses on the repairs that are actually needed without pressuring customers into unnecessary service or upselling.

Jimmy was great to deal with for my service. He communicated well