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Pattie M
COLLEGE STATION, TX | 2019 GMC YukonMarch 8, 2023Took too long. Oily fingerprints left all over hood and quarter panel. (White vehicle) Did not call and notify me truck was done.Response from Sterling Auto Group
March 8, 2023Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (903) 424-1801 to discuss your concerns, as your satisfaction is of utmost importance to us.Brian L
BRYAN, TX | 2017 Chevrolet 1500 SilveradoFebruary 20, 2023It was a good experience but the prices are way high. In my opinion.Response from Sterling Auto Group
February 22, 2023Linnell, Brian, thanks again for taking the time to leave us this information about your recent visit. Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Hi, thank you for the high star rating!Ben W
COLLEGE STATION, TX | 2009 GMC SierraFebruary 17, 2023Asked me questions prior to working on my vehicle. Texting kept me in the loopResponse from Sterling Auto Group
February 19, 2023Your satisfaction is important to us, so we want to sincerely thank you for choosing Sterling Auto Group and we hope to see you again soon!Debbie B
BRYAN, TX | 2010 GMC Yukon XLFebruary 10, 2023The service part was great. I decided to wait for the car to be serviced so I could look at and possibly buy a GMC Yukon Denali or a Cadillac suv and there were NONE on the lot to see. Lost a possible sell. I was really bummed. How do you sell cars if people can’t sit in them and get a feel for how they work for them?Response from Sterling Auto Group
February 10, 2023It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.Carl R
BRYAN, TX | 2009 Buick LaCrosseJanuary 31, 2023My experience with your service was more due to the poor communication than the actual finished work. I had an 08:00 appointment with an estimate work time of 2-4 hours. I was to be notified of the completion. After no information by noon I called, with difficulty in getting an answer, that it was almost ready and would receive a call on completion. After no call, I drove up to the center i n a borrowed car to see what the problem was. Again, no call back. Called back and was told it was being test driven and washed and would be finished. Still no called until 07:45 the following morning that it was ready for pickup. This all left me with a very unfavorable feeling. I have use Sterling since they were still on Texas avenue. I had one service person who I went to and who reminded me of my service needs. I miss that kind of service. My last two times have definitely not been the kind of service I expected. I am sorry about this review. Sincerely, Carl RoeslerResponse from Sterling Auto Group
January 31, 2023Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (903) 424-1801 to discuss your concerns, as your satisfaction is of utmost importance to us.Scott S
COLLEGE STATION, TX | 2021 GMC 1500 SierraJanuary 27, 2023I was very impressed. These guys must have gone out of their way to get my pickup back to me in half of the time expected after a major repair.Response from Sterling Auto Group
January 28, 2023Your satisfaction is important to us, so we want to sincerely thank you for choosing Sterling Auto Group and we hope to see you again soon!Christiana C
COLLEGE STATION, TX | 2022 Buick Encore GXJanuary 25, 2023I was getting my chip for my heated seats put I. Scheduling was easy and they got my car in and out quickly.Response from Sterling Auto Group
January 28, 2023Your satisfaction is important to us, so we want to sincerely thank you for choosing Sterling Auto Group and we hope to see you again soon!Stanley S
BRYAN, TX | 2019 GMC 1500 SierraJanuary 17, 2023Jacob was very friendly. Also he kept me up to date on the process of the work they did on my truck.Response from Sterling Auto Group
January 19, 2023We're glad to hear you found our staff was so knowledgeable and helpful!David H
WELLBORN, TX | 2022 GMC 1500 Sierra LimitedJanuary 16, 2023Service writer was great. Service was prompt.Response from Sterling Auto Group
January 17, 2023It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.Carl H
BRENHAM, TX | 2016 Buick EnclaveDecember 30, 2022Chance worked with me to get me on the road for the holidays. I appreciate that.